Shipping and Returns

Order Confirmation
Once your order is placed with us you will receive a notification and
confirmation email with all your order details. If you receive your
confirmation email that means our system has properly processed your
purchase and has pre-authorized your credit card.

Shipment process
Upon receiving your order we will proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase.

Damages
Please inspect the packaging of your item(s) when they arrive, if you notice
any damage you should make note of it when signing for delivery.  If your
item(s) do arrived damaged, please send photos and description to askus@growhoney.com and we will process an insurance claim on your behalf.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a
refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at askus@growhoney.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot
be refunded.

Cancellations
Any order that gets cancelled after 24 hours is subject to a 10%
administration fee, whether or not your order has shipped. If the order has
left the warehouse, you (the buyer) will also be responsible for the return
shipping fees as well.